Carbonite
Reviews and Complaints
Checking on status of backup
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI spent many hours on the phone and computer just to cancel
Preferred solution: Full refund
User's recommendation: NEVER, NEVER, NEVER, use Carbonite!!
I was informed my card was outdated so I paid on another card. Then apparently you got it paid on BOTH cards. I am now signed up for 4 years. I am 75 years old. Four years is way too far out.
- Charges on top of annual subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one can tell me when my carbonite 1-year subscription expires
- Comfort in knowing my data was safe
Harrassment
User's recommendation: do not use
They will not talk to me
- Cannot deliver service promised
- All
- Lack of support and being lied to
Preferred solution: call me to solve my problems.
User's recommendation: Do not subscribe to Carbonite.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am being billed on my Credit Card for your service in which i did not renew for this year.
- Easy to set up
- Inexpensive
- Being lied to and refusal of company to accept responsibility
Preferred solution: Full refund
I use them for work DO NOT LIKE THEM
User's recommendation: find another site to use BYPASS them and just use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ballwin, MissouriFind another means to back up
Trying to retrieve is a nightmare.
Try to talk with someone. It isn't going to happen.
I signed up for another year in December for $149.99.
In February I received an offer for 3 years at $235.18. I said ok, but then I tried to find out if this was going to add to my December addition and I can't contact anyone. The "Customer" line where you type in a question does not have any answers. I asked legitimate questions.
No answers. I even made up questions. Still not answers. It's a joke.
On top of all of this as I'm trying to find a phone number to speak with someone I am seeing their ads for $7 per month.
Why am I paying so much for.
A few years ago I had a crash and could not get help getting restored. I finally figured out how to get part of it but a lot was lost. Now I back up daily to additional hard drives. Easy to access and I know the info is there.
Seems like Carbonite is deleting stored info at their leisure.
Customer service doesn't exist. Don't believe me, try to talk with someone before you sign up.
I'm done.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarn people about a bad company.
Preferred solution: Just delete my account and forget I ever existed.
User's recommendation: Find another company to do business with, you've been warned.
My credit card was hacked and my account was due to be renewed.
User's recommendation: don't give up trying. Tell Pissed consumer.
DON'T LOAD THIS SOFTWARE ON YOUR COMPUTER
- Did not work and carbonite did not warn about flaw
- Missing and corrupted files
Preferred solution: my data restored and refund for the rest of the year I was charged for that I will NOT be using!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't use this service!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo I do not recommend
- No customer service support
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to reach a person
Preferred solution: Fix reinstall and restore previous backupd
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