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I have had the worst Carbonite experience and would NOT recommend this company to any one. When my computer crashed and I had to restore everything from Carbonite, they were not able to find some of the files that needed to be restored and the process was taking over 2...
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#1110932
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Carbonite's pitch is that your backup would be simple, automatic, don't-have-to-think-about-it. I have found out, however, that if for some reason your files aren't backing up, Carbonite won't alert you for 14 days! Yes, that means you could get hit with ransomware...
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#1098694
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I subscribed to Carbonite when Dell DataSafe Online stopped backup services. Carbonite is advertised by Sean Hannity and others as soooo dependable. Carbonite advertises themselves as the one's to keep your "family photos safe". My computer crashed Oct. 2016 and when I...
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I didn't like
  • By saying i must have a broken computer
  • Lied to and blamed for their fault
  • Lack of support and being lied to
#1092313
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After being a customer for YEARS, never needing their service, i found that they said i was out of room, and solicited me for a more extensive plan, which took out the unlimited storage. Even still they did not back up certain files. I called and opened several tickets...
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2.0
#1089314
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I have been with Carbonite since the mid 2000s. I went into it to retrive some old photos and found that info only goes back to 2011. I wrote and asked what's up with that. Here is the partial answer: Carbonite: Hello Ginger and thank you for contacting Carbonite...
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1.0
#1071102
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After having problems with my iMac, first of all, it is was impossible to access my files from another computer in remote access. They said it was happening because the main computer was not backing up for a while (WOW, if I had a problem with the computer, it was the...
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1.8
I didn't like
  • Product flaw
  • Product safeguards
#1056470
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phanfare screwed me over again. What a horrible investment I made 12-13 years ago. I have years invested in comments, crops, edits, organization, tagging, etc. all lost with the attempted migration to smugmug that they have forced me to as phanfare is going out of...
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Anonymous
Anonymous

I feel your pain. I only logged on with the app this past month and logged in for the first time today to find 10 years on photo and video gone.So sad...

1.0
I didn't like
  • Closed the doors on a business that i am hugely invested in
#1037063
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Carbonite bought out Evault (which was wonderful no complaints there) but when I upgraded my computer to windows 10 the tech came on my computer to upgrade the software because I had one that was real old. He said it wouldn't work with system 10. Now my bill went from...
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1.3
I didn't like
  • Overcharging
#994844
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It's my fault for not reading the fine print. But I purchased a 3 year contract and have had problems restoring. Trying to do individual files was impossible because of limitations on size/number of files. I was unable to do a full restore because of my slow internet...
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2.6
I didn't like
  • Inability to restore by file and refund policy
#963787
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I have had Carbonite for 2 years. PRIOR to purchasing it I specifically asked if I would be able to back up my outlook files and have them restored. I was told yes. Fast forward to my first reinstall of data due to a computer issue....YES I have my outlook files but...
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Anonymous
anonymous

I do not like the auto renewal they do even after you tell them no! Every time you renew they stick auto renewal on there. Then you cannot contact them even with chat. They...

1.2
I didn't like
  • Lied to about backing up my data and having access
  • Being lied to and refusal of company to accept responsibility
#955549
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