Carbonite
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Carbonite Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carbonite has 1.8 star rating based on 89 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Carbonite to a friend or colleague.
- Rating Distribution
Pros: Comfort in knowing my data was safe, Easy to set up, Inexpensive.
Cons: Being lied to and refusal of company to accept responsibility, Lack of support and being lied to, Restore process or customer service help.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carbonite has 1.8 star rating based on 89 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Carbonite to a friend or colleague.
- Rating Distribution
Pros: Comfort in knowing my data was safe, Easy to set up, Inexpensive.
Cons: Being lied to and refusal of company to accept responsibility, Lack of support and being lied to, Restore process or customer service help.Recent recommendations regarding this business are as follows: "find a different company", "Once you get their phone number, the assistance you get is excellent and very friendly", "Do NOT use CARBONITE", "DO NOT PURCHASE", "Avoid this company. Plenty of other ways to back up data without getting screwed when you change devices.".
Most users ask Carbonite for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Carbonite Reviews
"Cannot reconnect to my actual backup. Reinstallation does not help"
Hello I need to speak to a representative since I cannot reconnect to my actual backup. Reinstallation does not help, since carbonite won't connect to my...
"Double billing"
We were charged for a 3 year subscription on our charge card in January. That was $356.37. Then in February we were charged the same amount again. To keep this...
Lake Stevens, Washington
Double billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delano, Pennsylvania
Help with existing account
I tried to get into one of my computers in another state to get a document I urgently needed. Carbonite informed me that it was not working on that computer so I would have to log in and correct it.
That's PRETTY HARD TO DO WHEN I AM THOUSANDS OF MILES AWAY.
Of course there is nothing I can do about it until I return to that state in April (It's January now).
Your representative suggested I get a friend to go into my house, log in, and fix the problem with one of your associates.
Yea, right.
Like I want another person logging into my computer when I'm not there and trying to fix something they know nothing about.
You should have contacted me whenever your service was corrupted so I could have fixed it while I was there.
THIS IS TOTALLY UNACCEPTABLE.
Your representative didn't seem bothered by it at all.
I always use my files on this other computer while I'm away. So, basically, I'm screwed.
- Will not remedy their errors
Preferred solution: Price reduction
User's recommendation: find a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
Resolved: Cannot reconnect to my actual backup. Reinstallation does not help
Company fixed the issue and I have been provided with apology. Several attempts to remotely connect the backup again.
User's recommendation: Once you get their phone number, the assistance you get is excellent and very friendly
Confusing information
Subscription Renewal
Boston, Massachusetts
Carbonite cancelled my service/deleted my files by mistake
I bought a new computer in August as my old computer screen hinge broke. I no longer needed Carbonite as I bought a MacBook.
I have backup through Apple, and no longer need my Carbonite service after it expires in Jan 2024. I called and talked to someone who canceled my autopay for renewal, Everything was completed and all seemed right. Then Carbonite kept sending me notices that I needed to back up the computer that broke. I emailed them to tell them please don't send me more emails as I am not using Carbonite on my MacBook.
Carbonite Josh P, sent an email telling me that if I didn't want to receive emails give them my information when I bought the product. I did all that, and for some reason the closed everything and deleted my backup. I called them this morning and the rep sounded like a broken record telling me over and over that I read the email wrong. I said the email was confusing and he said he couldn't do anything.
I finally gave up, we were talking in circles. I will never use Carbonite again!
Preferred solution: Apology
User's recommendation: Do NOT use CARBONITE
Yukon, Oklahoma
Customer Service has not returned my call for assistance in renewing my subscription. No success in doing it online.
Kapaa, Hawaii
Closed my account and deleted backup
User's recommendation: DO NOT PURCHASE
Sherwood, Oregon
Get back up working
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Raytown, Missouri
I have been trying to get support for days.
- No tech or customer support
Preferred solution: Pro rated refund from 2/10/23 (purchase date)
User's recommendation: Buy elsewhere
Springfield, Illinois
No one called me back. I wanted to talk to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Corporate Policies and Billing
The required "location" list for this review does not include any US addresses. I initially signed up for Carbonite online.
Here, I just selected the first address provided in the list -- some foreign country which is meaningless. I want to reach their corporate...
I assumed Carbonite backed up my data. In fact, they appear to back up the DEVICE. You refuse to let me cancel the subscription with pro-rated refund. You refuse to transfer the remaining time over to my new device, You ever-so-helpfully send me periodic reminders that the PC I no longer use is not backing up!
Duh. What shameful, abusive corporate policies.
So I'm out a couple hundred bucks. Disgraceful.
- False peace of mind
- Abusive corporate policies and lack of pro-rated refunds
Preferred solution: Full refund
User's recommendation: Avoid this company. Plenty of other ways to back up data without getting screwed when you change devices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bogus Company
In my opinion this is a BOGUS company. I was coming up on my one year renewal and received an email.
I decided I had some questions before I renewed. I have been trying to contact somoene ALL DAY. I found a different number than the one I saw listed under Support when I signed in, so I tried that number too. Nothing works.
If it tells you you have an 11 minute wait, you will wait until *** freezed over. No one ever answers. If you tell the system that you will accept a call back when it's your turn, it calls you back and no one EVER comes on the line.
There is NO WAY to speak with someone or even do live chat. NOTHING.
Preferred solution: Nothing now. I won't be renewing.
User's recommendation: NO LONGER A LEGIT COMPANY
Same problem. Runaround
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, California
Ticket 0247****
Why do you make it so difficult to get technical support?! When my pc went down this past week I was able to restore most of my apps, documents, etc.
from the Carbonite back-up. However, one of the more critical things I lost was my email pst file. I use Thunderbird. I have now lost several hundred collected email addresses along with several important saved emails.
I can not find any article on your website. No one has yet to respond to my inquiry from Friday.
If this is what you offer I will switch to another service. I have used Carbonite for several years so the courtesy of a reply is warranted at the very least
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Resolved: I have been trying for over 3 hours to reach someone at Carbonite by phone and/or email. Unsuccessful. I want to know why i was charged almost $300 in less than 2 weeks.
Several issues involved here, including an error on my part regarding an overpayment which I realized later was not related to Carbonite. I canceled my account, received a credit for money paid, and since then have reactivated my account. This was my fault and I apologize.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged for canceled subscription
- Seems if you cancel they still take money from you
- Steal your money even if you cancel
Preferred solution: Full refund
User's recommendation: don't do it
About
People adore taking pictures. Most of people save photos in digital format. However, it is not always reliable. Carbonite company was founded in 2005. For the present day there are more that 350 employees, working at this company. This corporation offers online backup solutions for photo, music files and documents savings. There are several offered plans for home, business and office. First of all, clients can test free 15 days trial version and only then make up the decision. Carbonite invites partners for promoting company's offers. The corporate office is located in Boston, MA. This firm has official pages in Facebook and Twitter.
Carbonite is ranked 523 out of 5624 in Software category
USA
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Please help me resolve funds taken out of my account £128.31