Contact Carbonite Customer Service
Carbonite Phone Numbers and Emails
Toll-Free Number:
-
(877) 901-3282
Customer Service:
-
(781) 928-0762
-
(877) 222-5488
-
+44 333 123 4200
Carbonite Emails:
Business Customer Service
Customer Service
Investors/ Franchising
Contact Information
Carbonite Website:
Carbonite Help Center:
Corporate Office Address:
Carbonite, Inc.
2 Avenue de Lafayette
Boston,
Massachusetts
02111
United States
How Good is Carbonite's Customer Service?
Summary of Carbonite Customer Service Calls
334
TOTAL
CALLS
CALLS
02:41
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carbonite?
Request for Information Question:
- “Help with existing account”
- “Did I pay anything to Carbonite in 2022? Need to know for taxes”
- “Can I restart computer while it's doing a 6 day download of my files onto CarBonite? Or will that delete what it's saved so far?”
Account Question:
- “Subscription Renewal”
- “Account info”
- “I paid twice today for same subscription”
Payments and Charges Question:
- “Billing issue”
- “Payment problem”
- “Billing”
Product/ Service Question:
- “Not working”
- “Reinstallation of product”
- “Back up stopped working. I reinstalled no it says my storage is full”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel subscription”
- “Cancel”
Staff Question:
- “To transfer service to a new computer”
- “Discuss service”
Cards Question:
- “To change credit card information.”
- “Update credit card”
Refund Question:
- “Refund”
Website/ Application Question:
- “Website will not process purchase of hard drive backup”
Other Question:
- “Prices has doubled”
- “Reinstall carbonire”
- “Install on new computer”
Compare Carbonite To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Carbonite