Carbonite Phone Numbers and Emails

Toll-Free Number:

  • (877) 901-3282
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Customer Service:

  • (781) 928-0762
  • (877) 222-5488
  • +44 333 123 4200
  • +498 921 547 4020
  • +3 173 648 1400
  • +3 314 777 0500

Business Customer Service:

  • (855) 227-2249
  • (877) 391-4759

Investors/ Franchising:

  • (617) 587-1102

Carbonite Emails:

Business Customer Service
Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
media@carbonite.com
Is this your business?
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Contact Information

Carbonite Website:

Carbonite Help Center:

Corporate Office Address:

Carbonite, Inc.
2 Avenue de Lafayette
Boston, Massachusetts 02111
United States

Carbonite Rating Based on 89 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Value for money
Diversity of Products or Services

Rating stats

Rating trend

How Good is Carbonite's Customer Service?

Carmita Uvr
Carmita Uvr
Feels Disappointed | Feb 27, 2024

It took me about four hours and 20 telephone numbers to finally get someone who could help me. When I finally reached the last person, they were very helpful. What a process.

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Brittnee Auq
Brittnee Auq
Feels Satisfied | Feb 07, 2024

It was just a very long wait to speak to someone

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Synia Mpw
Synia Mpw
Feels Satisfied | Feb 03, 2024

Solved my problem.

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Breiana Lnd
Breiana Lnd
Feels Disappointed | Apr 11, 2023

Good product. Horrible customer service! Can’t reach an actual person.

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Mike B Nka
Mike B Nka
Feels Disappointed | Mar 28, 2023

Never needed their service. Paid faithfully every year.
When I cancelled I thought it was over. Now they billed my card again.
Almost impossible to get through to someone to help. I hope you can do it.

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Summary of Carbonite Customer Service Calls

334 TOTAL
CALLS
02:41 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carbonite?

Request for Information Question:

  • “Help with existing account”
  • “Did I pay anything to Carbonite in 2022? Need to know for taxes”
  • “Can I restart computer while it's doing a 6 day download of my files onto CarBonite? Or will that delete what it's saved so far?”

Account Question:

  • “Subscription Renewal”
  • “Account info”
  • “I paid twice today for same subscription”

Payments and Charges Question:

  • “Billing issue”
  • “Payment problem”
  • “Billing”

Product/ Service Question:

  • “Not working”
  • “Reinstallation of product”
  • “Back up stopped working. I reinstalled no it says my storage is full”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel subscription”
  • “Cancel”

Staff Question:

  • “To transfer service to a new computer”
  • “Discuss service”

Cards Question:

  • “To change credit card information.”
  • “Update credit card”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Website will not process purchase of hard drive backup”

Other Question:

  • “Prices has doubled”
  • “Reinstall carbonire”
  • “Install on new computer”

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