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1.5 Based on 7 reviews
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I have been with Carbonite for six years. When I wanted to cancel after the first year into my three year subscription. Customer no service said sorry no refunds after 30 days. I've got two years left and not even a partial refund. Never buy into the pitch for a more than a 12 month subscription. The reason for leaving, I keep getting emails saying my mirror image havsn't been backed and... Read more

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Had many of the same problems stated here! I was told that I was canceled and would receive a refund for the 11 months I didn't use, two months later no refund so I called again, conveniently they couldn't seem to find any record of my canceling, and and since now it was past their 30 day timeline I could not get a fund. what a scam!!! for service and a ripoff. invest your money... Read more

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The restore process was a nightmare. A 90 gig restore file added almost 200 gigs of data to my hard drive. Carbonite confirmed that multiple files were duplicated. They basically said good luck with that. Our policy says we can't delete files off someones computer. I even spoke with a supervisor and he was worse. When I told him I was nervous about an upset guy having access to my computer... Read more

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Resolved

Watch out! When you sign up, they will enroll you in auto-renew billing. My credit card account that they had the information for was closed due to fraudulent activity. Carbonite sent me an email informing me that, "We've tried renewing your Carbonite online backup subscription for Home but the payment information we have on file for you needs to be updated. Please update your payment... Read more

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I had everything on my computer backed up to Carbonite approximately 37,000 files, They ERASED all my files and they CAN"T be retrieved!!!! I had my account set for automatic renewal, when renewal came up my credit card had expired so I went in and updated my card that day. It does not give you an option to manually pay when it is set to auto pay.... so I called and talked to customer service,... Read more

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I keep getting a message saying no Mirror Image backups have been taken for over seven days, yet when I check this on my computer it shows one taken EVERY day. I contacted them and they want me to start over! I've already done that several times in the past (takes DAYS) and have no interest in doing it again! I've had it - so I asked for a refund - they tell me that o am "out of my 30 day refund... Read more

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My subscription expired Aug. 1. I was given no warning in advance that it was going to expire. At some point in the day I got a msg saying it was expired but they'd give me a little grace period to renew. (I forget actual wording). Then a few hours later, a msg saying it had expired and I had to renew for my data to be backed up. It would not be backed up until I renewed. So I renewed at night... Read more

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After reformatting my computer I was assured by a technician that I could restore files as I wanted or needed them, ABSOUTELY no mention was made that anything not restored after 30 days would be deleted, FOREVER. Their response was, "you should have read the fine print". It is ABSOUTELY ridiculous for any back-up service to delete large blocks of data without any safeguards to notify the... Read more

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The Carbonite program is designed to say that a snapshot has been completed even though it is faulty. I have had Carbonite backup and mirror for 2+ years. The mirror program would complete and give me a message that the snapshot had been completed when in reality nothing had completed. If your mirror drive should have a bad sector or develop a bad sector the mirror program will just continue... Read more

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I used Carbonite 'Reimage' to load most files after formating my hard drive. The format was their suggestion. My Reimage snapshot was back dated several months, but hey . . . I could use 'Restore' to bring all my data files up to date. Right? Wrong. The recent files were deleted, overwritten or something. Then follows the 'unfortunately' schtick others report on this board. Still working... Read more

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