Carbonite Complaints and Reviews

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Carbonite
Main address: Customer Support Center 04240 Lewiston ME
877-665-4466, 207-786-4908, , http://carbonite.custhelp.com/app/ask/contact_method/email/partner/carbonite
  • 13 complaints
  • $84.5K claimed losses
  • $6.5K average
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  • Jan 06
  • Software
  • Los Angeles, California
  • Carbonite Back Up
  • 157

I have been a victim of Carbonite for over three years. I, like many others believed their hype. Unlimited back up, easy recovery, attentive customer service, ease of use, blah blah blah. I am sound effects designer by profession. We use a triad of back up processes, one physical copy in the studio, one at an off-site location, and one on-line. To spare you all the gory details, due to employee... Read more

Was this review helpful? 7 3

     

  • Nov 09, 2013
  • Software
  • Milford, New Hampshire
  • Carbonite Back Up
  • 119

Carbonite said they were saving everything. My teaching videos, MRIs, EKGs, etc were all placed on the computer - the yellow dot appeared. Later the dot turned green - indicating they were saved. When I had a crash, I did a recovery, all were lost! Called the Carbonite people: They said too bad, I did not read the contract from 2 years ago - videos would be lost. I asked about the yellow and... Read more

Was this review helpful? 3 0

     

  • Aug 25, 2013
  • Software
  • Santa Barbara, California
  • Full Data Recovery
  • 127

Carbonite's PR promises full data recovery from its "cloud," but doesn't deliver. As a small business owner who has lost ten years' worth of client information and whose inventory database is now worthless, because they were unrecoverable by Carbonite, I AM ONE PISSED-OFF CUSTOMER. Mozy is involved in a similar scam; 2 years ago, they were also unable to recover my data. These people are the... Read more

Was this review helpful? 0 2

     

  • Aug 12, 2013
  • Advertisements and Cons
  • Palm Aire, Florida
  • Carbonite Back Up
  • 127

I have been trying to retrieve my lost hardrive "everything" for 3 months. I can't get the *** things to download. Documents, photos, reports. They make it sound so simple on the radio. Only $55 a year. What a scam. I spent an hour with them on the phone last week after trying to get this gd stuff recovered. Nothing. Today (8/12/13) a tepid recording tells me it will be an hour before a... Read more

Was this review helpful? 0 0

     

  • Aug 09, 2013
  • Accessories and programs
  • Poor Service
  • 1
  • 1
  • 92

I do not have access to dsl or cable Where I live so i just have a 3G mobile device that is slightly faster than dial up but not near as fast as dsl. I read everything and the terms of use and it never said you need a fast internet speed, or make you have unlimited data coverage, etc. Here is my chat with them today, Aug 9, 2013. ParticipantsAndrew K. - Lewiston, ME CS Chat *** Marie J. CS... Read more

Was this review helpful? 1 2

     

  • Jul 15, 2013
  • Computers
  • Downingtown, Pennsylvania
  • Carbonite Back Up
  • 99

Monday, July 15 2013 11:23Tier I Chat ***:Thank you for contacting Customer Support Chat. Before we place you in the chat ***, Please tell us your email address and a brief description of your problem. 11:24Diane S.:i need my files that I have paid to have backed up and can't find them - only files to 1/4/2013 11:24Tier I Chat ***:Thank you for contacting support. Your problem has been... Read more

Was this review helpful? 3 1

     

  • Jan 18, 2013
  • Software
  • Wisconsin Dells, Wisconsin
  • 170

MAKE SURE YOUR READ THE FINE PRINT. Carbonite advertises and promotes "unlimited" backup. Which, is true, KINDA. Until you have a computer(s) whose data your wanting to backup exceeds 200GB. Oh yes, Carbonite will back up all your data exceeding 200GB, but (insert legal, small print BS here) at a rate of 1GB or LESS per 24hr period. Yeah, so for me that meant leaving my Mac on 24/7 for at... Read more

Was this review helpful? 6 2

     

  • Sep 12, 2012
  • Accessories and programs
  • Los Angeles, California
  • Homeback Up
  • 6
  • 6
  • 538

I have nothing good to say about Carbonite. Mr Friend can read my complaint and figure out why. I have been trying to restore my data since August 9th. It is now September 11th. I tried it with the automatic restore and it kept quitting. I contacted customer support and had one of their Tech's review the problem. Unfortunately the tech forgot to check the disk drive hibernate time. The system was... Read more

Was this review helpful? 19 2

     

  • Mar 07, 2012
  • Accessories and programs
  • Edgewood, Maryland
  • Rebilling
  • 1
  • 1
  • 187

I purchased carbonite in August 2010. Everytime I turned on my laptop I would see the carbonite seemingly working. About three months later my computer crashed. After getting it back up and running I went on line to get my files. NOTHING!!! IT HAD NOTHING. I tried calling them, email...they never responded. EVER! I just took my loses as a lesson learned.. BUT WAIT ! There is more. In August... Read more

Was this review helpful? 3 1

     

  • Oct 24, 2011
  • Internet
  • Los Angeles, California
  • Rip Off
  • 2
  • 2
  • 167

Carbonite is a rip-off. What they don't tell you is that, if you corrupt a file, it is gone forever. There information says that they keep a back-up for 30 days. Surprise! That's only of anything you may have deleted. Friday (Oct 21), after 2 years with the service, I accidentally corrupted a master document, representing 20 years of accumulated information. When I tried to retrieve it, the... Read more

Was this review helpful? 4 2

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