• Customer support1 votes
  • Product safeguards2 votes
  • Product flaw2 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Apr 15
  • Software
  • Eaton, Ohio
  • Backup Service
  • 12
  • REVIEW RATING 4/5

After reformatting my computer I was assured by a technician that I could restore files as I wanted or needed them, ABSOUTELY no mention was made that anything not restored after 30 days would be deleted, FOREVER. Their response was, "you should have read the fine print". It is ABSOUTELY ridiculous for any back-up service to delete large blocks of data without any safeguards to notify the... Read more

Was this review helpful? 0 0

  • Mar 22
  • Software
  • Backup Service
  • 20
  • REVIEW RATING 4/5

The Carbonite program is designed to say that a snapshot has been completed even though it is faulty. I have had Carbonite backup and mirror for 2+ years. The mirror program would complete and give me a message that the snapshot had been completed when in reality nothing had completed. If your mirror drive should have a bad sector or develop a bad sector the mirror program will just continue... Read more

Was this review helpful? 1 0

  • Mar 21
  • Software
  • Reimage Program
  • 13
  • REVIEW RATING 3/5

I used Carbonite 'Reimage' to load most files after formating my hard drive. The format was their suggestion. My Reimage snapshot was back dated several months, but hey . . . I could use 'Restore' to bring all my data files up to date. Right? Wrong. The recent files were deleted, overwritten or something. Then follows the 'unfortunately' schtick others report on this board. Still working... Read more

Was this review helpful? 0 0

  • Feb 01
  • Software
  • St. Petersburg, Florida
  • Data Restoration
  • 48
  • REVIEW RATING 4/5

Storing data in the background seems to work reasonably well although I'm not 100% certain about that. However, if you ever need to restore files it will take days and days even for modest amounts of data. And that is if you are lucky that it works. The service as far as I am concerned is a scam. I am going back to backing up on external drives where restorations came be accomplished reasonably... Read more

Was this review helpful? 0 0

  • Jan 06, 2014
  • Software
  • Los Angeles, California
  • Carbonite Back Up
  • 1
  • 1
  • 273
  • REVIEW RATING 5/5

I have been a victim of Carbonite for over three years. I, like many others believed their hype. Unlimited back up, easy recovery, attentive customer service, ease of use, blah blah blah. I am sound effects designer by profession. We use a triad of back up processes, one physical copy in the studio, one at an off-site location, and one on-line. To spare you all the gory details, due to employee... Read more

Was this review helpful? 9 3

  • Nov 09, 2013
  • Software
  • Milford, New Hampshire
  • Carbonite Back Up
  • 181
  • REVIEW RATING 4/5

Carbonite said they were saving everything. My teaching videos, MRIs, EKGs, etc were all placed on the computer - the yellow dot appeared. Later the dot turned green - indicating they were saved. When I had a crash, I did a recovery, all were lost! Called the Carbonite people: They said too bad, I did not read the contract from 2 years ago - videos would be lost. I asked about the yellow and... Read more

Was this review helpful? 3 0

  • Aug 25, 2013
  • Software
  • Santa Barbara, California
  • Full Data Recovery
  • 1
  • 1
  • 178
  • REVIEW RATING 2/5

Carbonite's PR promises full data recovery from its "cloud," but doesn't deliver. As a small business owner who has lost ten years' worth of client information and whose inventory database is now worthless, because they were unrecoverable by Carbonite, I AM ONE PISSED-OFF CUSTOMER. Mozy is involved in a similar scam; 2 years ago, they were also unable to recover my data. These people are the... Read more

Was this review helpful? 0 2

  • Aug 12, 2013
  • Advertisements and Cons
  • Palm Aire, Florida
  • Carbonite Back Up
  • 168
  • REVIEW RATING 2/5

I have been trying to retrieve my lost hardrive "everything" for 3 months. I can't get the *** things to download. Documents, photos, reports. They make it sound so simple on the radio. Only $55 a year. What a scam. I spent an hour with them on the phone last week after trying to get this gd stuff recovered. Nothing. Today (8/12/13) a tepid recording tells me it will be an hour before a... Read more

Was this review helpful? 0 0

  • Aug 09, 2013
  • Accessories and programs
  • Poor Service
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

I do not have access to dsl or cable Where I live so i just have a 3G mobile device that is slightly faster than dial up but not near as fast as dsl. I read everything and the terms of use and it never said you need a fast internet speed, or make you have unlimited data coverage, etc. Here is my chat with them today, Aug 9, 2013. ParticipantsAndrew K. - Lewiston, ME CS Chat *** Marie J. CS... Read more

Was this review helpful? 1 2

  • Jul 15, 2013
  • Computers
  • Downingtown, Pennsylvania
  • Carbonite Back Up
  • 142
  • REVIEW RATING 4/5

Monday, July 15 2013 11:23Tier I Chat ***:Thank you for contacting Customer Support Chat. Before we place you in the chat ***, Please tell us your email address and a brief description of your problem. 11:24Diane S.:i need my files that I have paid to have backed up and can't find them - only files to 1/4/2013 11:24Tier I Chat ***:Thank you for contacting support. Your problem has been... Read more

Was this review helpful? 3 1

Had an experience with Carbonite?

Write a review
Did not find what you were looking for?
 
×
You are reading about Carbonite.
Filing a new complaint about
×